Questions
& Answers About Safety Alert Network's Services
Do your 24-hour, 800-number "how's
my driving?" monitoring and reporting services work?
What if your services
dont work for my company?
How can your services help me
when most of my accidents are backing accidents and property damage involving small
"fender benders"?
I don't believe that a cost/benefit
exists for my company to use your services. Why should I use them when my accident
experience is so low?
I am concerned about nuisance
and unfounded calls. How do you prevent those?
I already have a hard time getting
good drivers. Wont your services make it harder?
How do you address the fact that your
services are basically negative?
Will my insurance company lower my
rates if I use your program?
What makes Safety Alert Network
different from other 1-800 monitoring companies?
We use "Black Box" recorders
to monitor our vehicles, why would we need your service?
Ive seen your decals on large
trucks but my fleet is mainly cars and vans. Would your service work for us?
I have a small fleet. Would your
service work for me?
What advantage does your program
offer over taking all the calls my self?
My drivers are unionized, would they
be likely to support implementation of your program?
Our trucks are distinctive and look
good. We dont want an ugly decal to detract from their appearance.
My fleet is mostly flat beds. How can
I attach your decals?
Our drivers never leave the city.
How can your services help our fleet?
1. Do your 24-hour, 800-number
"how's my driving?" monitoring and reporting services
work?
We provide coverage for thousands of
vehicles in hundreds of companies. Our clients currently average a 34% annualized call
rate (34 calls per every 100 vehicles). This allows them to identify drivers who regularly
take risks or about operational problems so that action can be taken to prevent accidents.
Typically our clients reduce their accident frequency rates and related expenses by 10% or
more. Our services generally pay for themselves many times over (click here to do a cost
benefit worksheet).
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2. What if your services dont work for my company?
We offer the best guarantee in our
industry. Your annual fee will be returned to you if you do not experience a minimum 10%
reduction in your accident frequency rate after having your fleet covered for 12 months.
Further, you will have your annual monitoring fee returned to you if you are dissatisfied with our
services for any reason. No hassles, you get your annual monitoring fee returned. Our unconditional
money-back guarantee makes using our services risk-free.
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3. How can your services
help me when most of my accidents are backing accidents and property damage involving
small "fender benders"?
Some drivers are more prone to
accidents because of their regular carelessness and risk taking. Research shows that those
same individuals are likely to be taking risks in a variety of situations. Our detailed incident and monthly reports help you identify these drivers. It alerts you as to
whom may need additional coaching counseling, and refresher training before trouble
accidents occur. We help replace hindsight with foresight.
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4. I don't believe that a cost/benefit exists for my company to use your services. Why should
I use them when my accident experience is so low?
While your accident frequency rate
is low, do you know the total cost (lost productivity, medical expenses, repair cost,
workers' compensation, etc.) of each accident? Why not see the potential benefits for
yourself. Click here to do a cost benefit worksheet.
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5. I am concerned about nuisance and unfounded calls. How do you prevent those?
If they occur, nuisance and
unfounded calls are our problem. This is another advantage of having our service. Of the
thousands of calls we receive each year, less than 1% are unfounded. Further, our
operators and management use extensive screening procedures that identify 99% of those.
They are eliminated before ever being sent to you.
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6. I already have a hard time getting good drivers. Wont your services make it harder?
Actually no. For no additional
service cost, we can recruit drivers for you by using decal wording that states, "To
comment about safety or inquire about employment." Just as you receive incident
reports you will receive a report that provides important screening information on the
applicant. Further, these inquiries will likely be from drivers that have good driving
records your decal lets them know that road safety is an important goal for your company.
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7. How do you address
the fact that your services are basically negative?
Any tool can be misused and abused.
Our services are neutral. First, only a small percentage of your drivers will likely have
patterns of negative reports. Talking with a few drivers about incident reports is far
less negative than talking with them about, or disciplining them because of accidents.
Further, how our services are used
determines how they are viewed. We provide specific advice on how to use our services
in a positive way. For example, your truly safe drivers are those that do not have any
accidents, moving traffic violations, and no incident reports. Those are the ones to
reward and recognize. They are doing something right.
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8. Will my insurance company lower my rates if I use your program?
The best way to lower your insurance
costs is to lower your accident losses. Commercial insurance policies are usually
"experience rated" by an underwriter. The fewer accidents you have, the lower
your "experience modifier" and therefore, the lower your rates will be. A lower
accident rate also makes you more attractive to other insurance companies. You may be able
to "shop" your policy and save even more money.
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9. What makes Safety Alert Network different from other 1-800 monitoring companies?
Individualized service with a
customer focus. Every customer is assigned a customer service representative to manage
their account. You have a "real person" watching over your fleet and monitoring
its activity. You have someone to call when you have a question, problem, or special
request.
Further, we are very flexible in how
we set-up and serve your organization. For, example, we can break down reports for larger
organizations into reports by district, division or regions with incident reports and
monthly reports being sent to all locations. We can send reports by mail, fax, or e-mail.
You tell us what you needs are and we will adapt our reporting to meet them.
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10. We use "Black
Box" recorders to monitor our vehicles, why would we need your service?
Black boxes are very expensive to
install and the data may not always be readily accessible. Further, while a black box
provides data from which "inferences" about driving patterns might be drawn, try to
explain "inferences" to your drivers. Black boxes do not tell in descriptive
details what is happening. For example, it cannot tell you that a driver is speeding in a
school zone, tailgating, or that he just pulled into traffic without sufficient headway.
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11. Ive seen your decals
on large trucks but my fleet is mainly cars and vans. Would your service work for us?
Safety Alert Network serves all type
vehicles from flat bed trailers and tractors to subcompact cars. Since 1992,
we have provided service to thousands of vehicles in hundreds of companies performing
local and over-the-road driving.
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12. I have a small
fleet. Would your service work for me?
In many ways, your risks are greater
than those of larger organizations. One major accident with punitive damages can bankrupt
a small firm. Small fleets often cannot be as selective of its drivers or provide regular
training. It is even more important for you to know how your drivers are performing away
from supervision.
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13. What advantage
does your program offer over taking all the calls my self?
Our trained operators answer calls
24 hours-a-day, 365 days a year, providing coverage for thousands of vehicles in hundreds
of companies. You or your staff do not have to deal with irate callers. We keep all
records and make incident reports to you when we receive them. You also get monthly
roll-up reports that allow you to look for trends and track progress and show how your
fleet's performance compares to the others in our data base.
Further, we are an objective
third party with "no axe to grind" for any of your employees. Our management and
staff are like an extension of your own. This provides a coverage and protection that are
difficult to duplicate at the rates we charge.
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14. My drivers are unionized,
would they be likely to support implementation of your program?
There is a great deal of truth in
the statement that "everyone benefits from a safer work environment." Our
services help save lives, prevent injuries, and reduce costs. Further, by identifying
performance problems early, employees may avoid discipline or termination by receiving
corrective counseling or re-training.
One of our officers can speak
directly with your management and union representatives by conference call to answer your
questions. We can make some suggestions for implementing our program in a way that meets
the needs of management and labor. Since our program usually results in significant
declines in accidents, union employees may also benefit in savings through profit sharing
and bonus programs.
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15. Our trucks are distinctive
and look good. We dont want an ugly decal to detract from their appearance.
Our standard decals are designed for
high visibility and easy reading. However, you can order custom colored decals with your
choice of wording. We will provide some advice and examples so that the decals are still
effective in generating calls. These are provided at no additional cost when 200 or more
decals are ordered. Orders of less than 200 decals can be made to your specifications for
an additional cost. You will be charged only for our cost for the special order.
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16. My fleet is mostly flat beds. How can I attach your decals?
Safety Alert Network can provide
specifications for, or provide aluminum plates ($3.95 ea.) pre-drilled to fit the mud flap
brackets on flatbed trailers. You can then affix our decals to the plates, which we
suggest be located on the right rear mud flap bracket.
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17. Our drivers never leave the city. How can your services help our fleet?
Yes, there is a difference in the
accident experience of "local" fleets and "over-the-road" fleets. When
over-the road fleets have accidents, the severity of the accident is usually greater due
to the higher speeds. Local fleets are exposed to many more risks, however, because of the
many more drivers operating within their driving environment. Most accidents occur near a
vehicle's domiciled location because that is where most driving is done. Safety Alert Network's
services work equally well for both type operations because they focus on monitoring the
performance of individual drivers working away from supervision.
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Safety Alert Network
8146 One Calais, Suite 103
Baton Rouge, Louisiana 70809
Voice: (225) 819-5991
Voice: (888) 209-7233
Fax: (225) 819-5626
To report an incident:
1-800-REPORT-9
Email us: service@safetyalert.com
© 1999-2005, Safety Alert, Inc., All Rights Reserved.

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