Question 1

How does the How's My Driving? program work?

Accepted Answer

A 1-800 decal is placed on each of your vehicles. When a motorist observes one of your drivers, they call the number and the call is answered by one of our live, trained operators. A screened, verified report is created and emailed to you within seconds.

Question 2

What kinds of vehicles can you monitor?

Accepted Answer

Every kind - from flat-bed trailers and tractors to subcompact cars. We've been serving fleets of all types since 1992, and no fleet is too big or too small.

Question 3

When are calls answered?

Accepted Answer

Our live, trained operators answer calls 24 hours a day, 365 days a year.

Question 4

How many calls should we expect?

Accepted Answer

Our clients currently average a 34% annualized call rate - about 34 calls for every 100 vehicles per year - giving you a steady stream of real, actionable insight into driver behavior.

Question 5

Aren't a lot of those calls just angry or false reports?

Accepted Answer

No. Of the thousands of calls we receive each year, less than 1% are unfounded. Our operators and management use extensive screening procedures that identify 99% of those before they ever reach you.

Question 6

Will this actually reduce our accidents?

Accepted Answer

Our clients generally see an accident frequency reduction of over 10% in just the first year. We're so confident that we back it with a money-back guarantee.

Question 7

What is the money-back guarantee?

Accepted Answer

If you don't see at least a 10% accident-frequency reduction after 12 months - or you're dissatisfied for any reason - we'll refund your annual fee. It's a risk-free way to make your fleet safer.

Question 8

How much does it cost?

Accepted Answer

Our 1-800 monitoring service costs less than you think. Because every fleet is different, we provide a free, no-obligation quote based on your fleet size and needs - with no minimum and no long-term commitment.

Question 9

Can this help lower our insurance costs?

Accepted Answer

Yes. The best approach to lowering insurance costs is reducing accident losses. Commercial policies are usually 'experience rated' by an underwriter, so a lower accident rate improves your experience modifier and makes your company attractive to other insurers.

Question 10

How is this better than a black box or telematics alone?

Accepted Answer

A black box can't tell you that a driver is speeding in a school zone, tailgating, or pulled into traffic without sufficient headway. Real eyes on the road can - which is why How's My Driving? works alongside GPS and telematics, not instead of them.

Question 11

We're a small or local fleet. Is it worth it?

Accepted Answer

Absolutely. Most accidents occur near a vehicle's domiciled location, because that's where most driving is done. And one major accident with punitive damages can bankrupt a small firm - so protection matters most for smaller fleets.

Question 12

Can we customize the decals?

Accepted Answer

Yes. High-visibility standard decals are included, and custom colors or wording are free on orders of 200 or more. Pre-drilled aluminum mud-flap plates are available for flatbeds.

Fleet safety, answered.

The details that matter

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